Our sewer line warranty includes coverage for the repair or replacement of damaged, leaking, or clogged sewer lines that run from your home to the main sewer connection. This protection covers issues caused by normal usage, tree roots, ground movements, and corrosion. The warranty also includes the cost of locating blockages, repairing the sewer line, and restoring the excavation site. However, it excludes pre-existing conditions, damage from misuse or neglect, and lines that do not meet local building codes. Coverage specifics can vary by customer and state, so it's important to review the details of our terms and conditions to understand exactly what is included. The sewer line warranty plan features a $0 deductible, on-demand emergency service, and a $4,000 coverage limit.

For a full list of coverages and exclusions, please review a sample of our terms and conditions.

The water and sewer line combo plan provides comprehensive protection for both your water and sewer lines. This plan covers the repair or replacement of damaged, leaking, or clogged water and sewer lines that run from the property boundary to your home. It includes issues caused by normal wear and tear, tree roots, ground shifting, and corrosion.

Key coverage includes locating and repairing leaks or blockages, excavation and restoration of the affected area, and repairs or replacements due to corrosion, tree roots, or ground movement.

Please note that the plan does not cover pre-existing conditions, damage due to negligence or improper use, or lines that do not comply with local building codes. Coverage specifics can vary by location, so we recommend reviewing the detailed terms and conditions to understand the exact scope of your plan.

The combo plan features a $0 deductible, on-demand emergency service, a $9,000 coverage limit (up to $4,000 for sewer line repair/replacement and $5,000 for water line repair/replacement), and a guarantee of a plumber visit within 72 hours.

For a full list of coverages and exclusions, please review a sample of our terms and conditions.

The Platinum Protection plan offers comprehensive coverage for your water and sewer lines, along with exclusive benefits for added peace of mind. This plan covers the repair or replacement of damaged, leaking, or clogged water and sewer lines that run from the property boundary to your home. It includes protection against issues caused by normal wear and tear, tree roots, ground shifting, and corrosion. Coverage includes locating and repairing leaks or blockages, excavation, and restoring the affected area, as well as addressing damage caused by corrosion or ground movement.

In addition to the standard water and sewer line coverage, the Platinum Protection plan provides a $0 deductible, access to our VIP Concierge Service, and a $15,000 total coverage limit (with up to $7,500 for water line repairs and $7,500 for sewer line repairs). It also guarantees that you will be matched with a plumber within 48 hours and covers emergency hotel stays up to $1,000 if needed. Platinum members gain access to the Insider’s Club, which offers exclusive savings, special deals, and expert home improvement tips.

As with all our plans, the Platinum Protection plan does not cover pre-existing conditions, damages due to negligence or improper use, or lines that do not meet local building codes. We recommend reviewing the terms and conditions to fully understand the specifics of your coverage.

For a full list of coverages and exclusions, please review a sample of our terms and conditions.

No, we take the hassle out of selecting, interviewing, and vetting a contractor by connecting you with one of our certified pros.

Homeowners can submit a claim request, text or call us at 844-4-GUARDIAN to schedule your repair. We'll dispatch a local licensed technician to your home within 24-48 business hours of your request (extenuating circumstances may apply).

Our warranty plans do have specific exclusions, including but not limited to:

• Pre-existing Conditions: Issues you were aware of before purchasing the plan.
• Negligence or Third-Party Damage: Damage directly or indirectly caused by you or any third parties.
• Construction-Related Damage: Issues resulting from construction activities or caused by third-party contractors on your property.
• Interior Plumbing: Coverage does not extend to damages within interior plumbing lines.
• Natural Disasters: Damage caused by events like earthquakes, floods, or other natural disasters.

For a comprehensive list of exclusions, please review a sample of our terms and conditions.

A pre-existing condition refers to any damage or issue with your sewer or water lines that existed before the start of your coverage. Usually, signs are noticeable as you may experience water leaks, sewage backups, low water pressure, or pooling water in your yard.

If you're unsure, you can:

• Look for any recurring plumbing issues you’ve encountered.
• Review recent home inspection reports for potential concerns.
• Consult a licensed plumber for a professional evaluation of your lines.

If you have additional questions, our customer service team is here to assist you!

No, you are not committing to an annual contract. All of our plans are month-to-month, giving you the flexibility to manage your coverage as needed. You can cancel at any time without any long-term commitment.

If you believe you’ve experienced an issue with your exterior water or sewer line, the claims process is straightforward and as follows:

1. You Report the Problem To Our Claims Team: Contact our claims team by phone at 844-448-2734 to report the issue.
2. We Dispatch a Contractor: Once validated, we’ll promptly dispatch a qualified contractor within 24-28 hours to assess and repair the problem.
3. We Will Cover Any Covered Repairs: If the issue is covered under our plans, we’ll take care of the repair costs and service fees.

Our goal is to make the process as simple and hassle-free as possible. If you have specific questions about filing a claim, our customer service team is happy to help!